Shipping policy
Last updated: September 9, 2026
Thank you for shopping at funzyshop. This Shipping Policy explains our order processing times, estimated delivery times, shipping costs, tracking information, customs charges, and how we handle delayed or lost packages.
Order Processing Time
Please allow approximately 3–7 business days for your order to be processed before shipment.
Business days generally do not include weekends or public holidays.
Processing times may occasionally take longer during holidays, promotional periods, periods of high order volume, or due to circumstances outside our reasonable control.
Shipping Destinations
funzyshop ships to supported destinations worldwide.
Shipping availability may vary depending on the destination, local restrictions, carrier availability, or other circumstances.
Free Shipping
funzyshop offers free shipping on orders shipped to supported destinations worldwide.
Free shipping does not include customs duties, import taxes, VAT, brokerage fees, customs handling charges, or other government-imposed fees that may apply in the destination country.
Estimated Delivery Times
After your order has been processed and shipped, estimated delivery times are:
- United States and Canada: 5–20 business days
- Rest of World: 5–45 business days
These delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on your destination, carrier operations, customs processing, weather, holidays, transportation disruptions, local delivery conditions, or other circumstances outside our reasonable control.
Tracking Information
When tracking is available, you will receive tracking information after your order has been processed and shipped.
Please allow some time for tracking information to become active after shipment. In some cases, tracking updates may take up to approximately 48 hours to appear.
Tracking activity may occasionally pause while a package is moving between facilities, countries, customs offices, or local carriers.
Separate Packages
If your order contains multiple products, the items may occasionally be shipped separately and arrive in more than one package.
Different packages from the same order may arrive on different dates.
If you receive only part of your order, please review your shipping confirmation and tracking information before contacting us.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible at support@funzyshop.com.
We cannot guarantee that an address can be changed once an order has entered processing or shipment.
funzyshop is not responsible for packages that cannot be delivered, are returned, or are misdelivered because the customer provided an incorrect or incomplete shipping address.
Customs, Duties, VAT, and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, customs processing fees, or other charges imposed by the destination country or local authorities.
The customer is responsible for all applicable customs duties, import taxes, VAT, and related charges.
These charges are determined by local authorities and are not controlled by funzyshop.
funzyshop is not responsible for delays caused by customs processing or unpaid customs charges.
Delayed Packages
Delivery delays may occur because of:
- Carrier delays
- Customs processing
- Weather conditions
- Public holidays
- Transportation disruptions
- Natural disasters
- High shipping volumes
- Local delivery conditions
- Other circumstances outside our reasonable control
A delayed shipment is not automatically considered lost, damaged, or defective.
If your package is significantly delayed, please review the tracking information first.
If you still need assistance, contact us at support@funzyshop.com and we will do our best to assist you.
Lost Packages
If your tracking information indicates that your package may have been lost in transit, please contact us.
Before contacting us, please:
- Review the latest tracking information;
- Confirm that the shipping address on your order is correct;
- Check around the delivery location;
- Check with household members, neighbors, building staff, or local delivery offices where applicable.
If we determine that your package was lost in transit, our primary resolution will be to send a replacement shipment.
funzyshop is not responsible for packages that cannot be delivered due to an incorrect or incomplete shipping address provided by the customer.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please first check the delivery area, mailbox, building reception, household members, neighbors, or other safe locations where the carrier may have left the package.
You may also need to contact the local carrier for additional delivery information.
If you still cannot locate the package, contact us and we will review the situation and assist where reasonably possible.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of receiving your order.
Please include your order number, a description of the issue, and clear photos of the product and packaging where applicable.
If your claim is approved, our primary resolution will be to send a replacement item at no additional cost.
Please review our Return & Refund Policy for full details.
Order Cancellations
If you wish to cancel your order, please contact us within 12 hours of placing the order.
Cancellation requests submitted after the 12-hour period may not be accepted if the order has already entered processing or shipment.
Contact Us
If you have questions about shipping, tracking, delivery, customs, or a missing package, please contact us:
funzyshop
Website: funzyshop.com
Email: support@funzyshop.com
Address: 7730 SW Fairmoor St, Portland, OR 97225, United States