Refund policy

Thank you for shopping at funzyshop. Please read this Return & Refund Policy carefully before placing your order.

Returns and Refunds

funzyshop only accepts return, replacement, or refund requests when the item you received is:

  • Damaged
  • Defective
  • Incorrect or different from the item ordered

We do not accept returns, refunds, or exchanges for products that are delivered correctly and without defects.

This includes, but is not limited to:

  • Change of mind
  • Ordering the wrong item, color, size, or variation
  • No longer wanting or needing the product
  • Items damaged after delivery due to use, storage, misuse, or handling
  • Minor differences in color caused by screen settings, lighting, or device displays
  • Shipping delays caused by carriers, customs, weather, holidays, or circumstances outside our control

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

Contact us at:

support@funzyshop.com

Please include the following information:

  • Your order number
  • A short description of the issue
  • Clear photos of the product
  • Clear photos of the packaging, when applicable

Requests submitted more than 7 days after delivery may not be eligible for replacement or refund.

Replacement

If your claim is approved, our primary resolution is to send you a replacement item at no additional cost.

You will not be required to return the damaged, defective, or incorrect item unless we specifically inform you otherwise.

If a replacement is issued, we will provide updated shipping information when available.

Refunds

In certain situations where a replacement cannot be provided, funzyshop may approve a refund instead.

Approved refunds will be issued to the original payment method used for the order.

Please allow approximately 5–10 business days for an approved refund to be processed. Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

Return Shipping

For approved damaged, defective, or incorrect item claims, customers are generally not required to return the item.

Because no return shipment is normally required, there is no return shipping fee for these approved claims.

Lost Packages

If your package appears to be lost in transit, please contact us at support@funzyshop.com.

Before contacting us, please review your tracking information and confirm that the delivery address provided with your order is correct.

If we determine that your package was lost in transit, we will arrange a replacement shipment.

funzyshop is not responsible for packages that cannot be delivered because an incorrect or incomplete shipping address was provided by the customer.

Delayed Packages

Delivery times are estimates and may be affected by shipping carriers, customs processing, weather, holidays, natural disasters, transportation disruptions, or other circumstances outside our reasonable control.

A delayed shipment is not considered a damaged or defective product and is not automatically eligible for a refund.

If your package is significantly delayed, please contact us and we will do our best to assist you.

Order Cancellations

If you wish to cancel your order, please contact us within 12 hours of placing your order.

Cancellation requests submitted after the 12-hour period may not be accepted if the order has already entered processing or shipment.

If an eligible cancellation is approved and payment has already been captured, the refund will be issued to the original payment method.

Customs, Duties, and Import Taxes

International customers are responsible for any customs duties, import taxes, VAT, handling charges, or other fees imposed by their country or local authorities.

These charges are not controlled by funzyshop and are not refundable by us.

Orders delayed because of customs processing or unpaid customs charges are not considered lost, damaged, or defective orders.

Free Shipping

funzyshop offers free shipping on orders shipped to supported destinations worldwide.

Free shipping does not include customs duties, import taxes, VAT, or other charges imposed by the destination country.

Contact Us

If you have any questions about a damaged item, defective item, incorrect order, replacement, refund, or delivery issue, please contact us:

funzyshop
Email: support@funzyshop.com
Website: funzyshop.com
Address: 7730 SW Fairmoor St, Portland, OR 97225, United States